Data deletion guide

Effective date: October 2, 2026

Open reset options in PawFolio

Open the reset options

1. Open PawFolio and go to Settings → Services → Clear cache and reset local data.
2. Choose Reset Settings and Data.
3. Select the reset scope that matches what you want to remove.
4. Review the confirmation and complete the requested Face ID, Touch ID, or device authentication step.
5. Wait for PawFolio to finish. Restart the app if prompted.

Choose what to delete

• Reset This Device: Deletes this device's PawFolio data, media, settings, and notifications. When iCloud Sync is on, PawFolio turns sync off first and keeps the iCloud copy available to restore later. When sync is off, this option leaves iCloud unchanged.
• Reset iCloud: Available with a verified iCloud account, even while sync is off. Turns sync off and deletes PawFolio's iCloud data zones, including older data zones while keeping this device's local data and media. After closing and reopening PawFolio, you can turn sync on again to upload this device's local copy.
• Reset Device & iCloud: Available with a verified iCloud account, even while sync is off. Turns sync off and deletes this device's PawFolio data, media, settings, and notifications, plus PawFolio's iCloud data zones, including older data zones and their contents.

Other devices using iCloud Sync

An iCloud reset removes PawFolio's iCloud zones, but other devices signed in to the same iCloud account may still have local copies. If sync remains enabled on those devices, they may lose data as the deletion synchronizes or upload their copies to iCloud again. To prevent a copy from being uploaded again, turn off PawFolio iCloud Sync on other devices before resetting iCloud, then review those devices separately.

PawFolio has no separate PawFolio account or PawFolio-hosted account database. The reset options cover PawFolio's local app data and its iCloud zones. They do not delete items you separately saved in Apple Photos, Calendar, Music, or other Apple services; manage those items with the relevant service.

Delete only image caches

To remove downloaded image caches without resetting your records, use Settings → Services → Clear cache and reset local data → Delete Image Cache. This does not delete journal entries or original images stored elsewhere.

Need help?

Email danicarrero92@gmail.com. Include which reset scope you chose and whether iCloud Sync was on. Avoid sending private pet records or sensitive screenshots unless needed.

Optional household sharing

The household owner can stop sharing from Profile → Sharing. This removes other people’s access while retaining the owner’s records. Resetting the owner’s PawFolio iCloud data can also affect shared access. Reset choices delete this account’s PawFolio zones, not another owner’s shared household. Copies already exported or saved outside PawFolio are not deleted by stopping sharing or resetting the app.